If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)Ĭancelled Orders: Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. All items must be reported within the 7 day return policy period. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. Our Mistake: If you have received an incorrect item different from the actual item that you placed, please send an email call us at 60. Claims for broken goods must be made with the Shipping Company. Inspect your items immediately upon receipt of goods. These products cannot be exchanged or returned unless found defective. Due to the sensitive nature of products made from glass, we are unable to accept returns on these items. Certain products listed below cannot be returned: Please note that the product you want to exchange must be unopened and unused in their original packaging and condition Shipping charges are the responsibility of the customer. ![]() Once you have received your return authorization number, please write it on the outside of the package and send it to:Įxchanges: Ordered the wrong item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above. We will not be able to honor credits of merchandise that comes back to us damaged. Please make sure to indicate your order number, the item(s) you wish to return, the reason and package the items well. You must request a return authorization number by sending us an email to by calling us at 60 You may return unopened and unused products (excluding those listed below) in their original packaging and condition within 7 days of receipt for a refund equal to the product amount (not including shipping charges).
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